We design and implement people-centred, digitised and user-centred council services to deliver savings, improved outcomes and good lives.

In this increasingly digital world, traditional models of service delivery are buckling under demand, financial strain and increased customer needs and expectations. Councils have the opportunity to create digitally-enabled customer services that relieve budget pressures and surpass user expectations. Local authorities can also use this as a catalyst to shift from a reactive model to one that is proactive and preventative – further lowering costs and improving service quality.

OUR CLIENTS RECEIVE:

• The identification of tangible improvements and efficiencies in support of Medium Term Financial Plans

• Clear routes to improving the client experience and customer outcomes

• Opportunities to join-up to service delivery

• A person-centred approach to service redesign

• Best-in-class capabilities in relation to the framing and leading of complex change

• Data and technology capabilities that can identify and drive the right areas of focus

OUR SERVICES INCLUDE:

• Customer Strategy

• Target Operating Model

• Initial maturity assessment

• Digital & technology roadmap

• Case for Change / SOC

• Outline Business Case

• Full Business Case

• ‘Discovery’ Case for Change/ Strategic Outline Case

• ‘Design’ Outline Business Case

• ‘Delivery’ Full Business Case